Job Description
We are looking for an experienced Director of Omnichannel Operations with extensive experience in the gambling industry for our client Amusnet Romania SRL. The role requires a combination of strategic thinking, strong leadership, and an ability to collaborate across departments to ensure the customer experience is cohesive and efficient.
If you have a passion for the gambling industry, a strong background in omnichannel operations, and a track record of executing high-impact campaigns, we want to hear from you!
The responsibilities span across several areas:
- Strategic Planning: Develop and implement omnichannel strategies that align with business goals, focusing on creating a unified customer journey.
- Operational Oversight: Manage day-to-day operations, ensuring consistent customer experiences across all touchpoints.
- Cross-Functional Collaboration: Work with various teams, including marketing, sales, IT, and digital, to align efforts and remove barriers between channels.
- Customer Experience Improvement: Drive initiatives to enhance the customer experience, such as improving website functionality, expanding shipping options, and increasing inventory visibility.
- Performance Measurement: Establish key performance indicators (KPIs) to measure the success of omnichannel initiatives and identify areas for improvement.
- Process Optimization: Standardize and optimize omnichannel processes, leverage new tools, and implement best practices for greater efficiency.
- Team Leadership: Lead and guide teams of digital channels and operations managers.
Ideal Candidate:
- Experience: Proven experience working in the gambling industry (8-10 years) with a deep understanding of the market, customer behaviors, and regulations.
- Omnichannel Operations Expertise: A track record of developing and executing omnichannel strategies, ensuring a smooth and effective cross-channel campaign management within a regulated industry.
- Technical Skills: Comfortable with advanced technology stacks and specific tools, SAP knowledge is mandatory.
- Advanced Analytical Skills: Demonstrated ability to analyze complex data sets and translate insights into actionable strategies.
- Leadership and Innovation: Excellent leadership skills with the ability to work collaboratively across different teams, a proactive problem solver with the ability to innovate, overcome challenges, and drive improvements in operational processes.
What we offer:
- Competitive salary package
- Meal tickets
- Performance-based bonuses
- Premium medical subscriptions with Regina Maria
- Permanent employment with long-term stability
- Opportunities for personal and professional development
